Cancellation of Orders:
To ensure prompt processing and shipping of orders, cancellations can only be made within 6 hours of purchase. If you wish to cancel your order, please utilize our contact form (Contact Us) and select the subject ‘Cancel order’. To ensure successful cancellation, kindly provide the correct order number. Please note that requests without a valid order number cannot be processed. Refunds for cancelled orders will be issued to the original payment method. If payment was made with a credit card, a refund will be credited back to the card. For PayPal payments, the refund will be processed to the respective PayPal account. It is important to be aware that financial institutions may hold the refunded funds for 1-3 days, which is beyond our control.
Refunds and Reshipments:
You have the option to request a refund or reshipment in the following scenarios:
- Non-receipt of ordered products within the guaranteed time frame of 50 business days.
- Receipt of incorrect items.
- Cancellation of an order within 6 hours of purchase.
If you no longer desire the received product, you may return it at your expense within 30 days, provided that the item remains unused. When returning the item, please include a working tracking code along with the name of the shipping company for efficient tracking. Once we receive the returned package, a refund will be issued for the product. The return address is as follows: PO Box 1008, 7940 KA Meppel, The Netherlands.
Refunds are not applicable under the following circumstances:
- Failure to receive the order due to factors within your control, such as incorrect shipping address.
- Non-receipt of the order due to exceptional circumstances beyond our control, including customs clearance issues, failure to pick up the order at the designated location, or delays caused by natural disasters.
- Cancellation of the order after the 6-hour window.
To initiate a refund request, please complete our contact form (Contact Us) and select the subject ‘Refund order’. To ensure the proper processing of your request, please provide the correct order number. Refund requests can be submitted within 15 days after the expiration of the guaranteed delivery period (50 business days).